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Service 04

Chat, email
and phone cover

Agents trained on your product, answering in your voice, inside the helpdesk you already use.

Discuss coverage Try the chat
Support desk
1m 40sAvg. first response
▲ live chat
94%CSAT
▲ rolling 90 days
24/5Coverage
78%Resolved first contact
Live tool

Talk to a Relay agent

This is how a real conversation runs — tone, escalation path and all. Use the buttons or type your own question.

What agents handle

  • Order status, refunds and returns
  • Account, billing and subscription changes
  • Tier-1 technical troubleshooting
  • Escalation to your team with full context attached

Platforms we work in

Zendesk · Intercom · Freshdesk · HubSpot · Gorgias · Help Scout · Front

OF
Omar F. — Relay Support● Online · typically replies in under 2 min
Coverage models

Three ways to run it

Overflow

We pick up what your team cannot, at peak hours or during campaigns.

From 40 hours/month

Out of hours

Your team covers the day, we cover evenings, nights and weekends.

From 80 hours/month

Full desk

We run the whole support function, including reporting and macro maintenance.

From 160 hours/month