Chat, email and phone
in your voice
Agents trained on your product, working inside your helpdesk, answering in your tone — with escalations that arrive complete so nobody repeats themselves.
Outsourced support usually sounds outsourced. Scripted replies, no product knowledge, and every escalation arriving at your team with no context attached.
Agents trained on your product, working inside your helpdesk, answering in your tone — with escalations that arrive complete so nobody repeats themselves.
What you get
- Live chat handling
- Email & ticket management
- Phone cover
- Order, refund & billing queries
- Tier-1 troubleshooting
- Escalation with full context
- Macro & knowledge base upkeep
- CSAT reporting
| Starting from | $10 – $14/hour |
| Typical timeline | Live in 2 weeks |
| Discipline | Operate |
| Markets served | 8 countries |
| Ownership | 100% yours on payment |
| Support after launch | 30 days included |
Written response within 24 hours. No card required.
See it working
Not a screenshot — a live build you can click through right now, in your
own browser, before you pay us anything.
Customer Support — questions answered
Which platforms do you work in?
Zendesk, Intercom, Freshdesk, HubSpot, Gorgias, Help Scout and Front. Yours, with your macros and your tone document.
What coverage can you provide?
Overflow from 40 hours a month, out-of-hours from 80, or a full desk from 160. 24/5 rotation is standard; weekends on request.
How do agents learn our product?
Two weeks of shadowing plus a knowledge base we build with you. They answer internally before answering customers, and we measure accuracy before going live.
What are your response times?
Under two minutes first response on live chat, under four hours on email. 78% resolved at first contact on a mature account.
How do you handle escalations?
With the full transcript, the customer’s history and a summary of what has been tried. Your team should never have to ask the customer to repeat anything.
